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We’re absolutely delighted to let you all know that we scored 96.6% on our recent secret shopper survey, how did we lose the 3.4%?
Because our lovely staff “did not attempt to push any extra sales to maximise the customers purchase”.
Actually, we’re not that kind of salon, we like to recommend products and services for the benefit of our customer, not the benefit of our till.
If this is our only “flaw” then this makes us very happy!