Your appointment is reserved specifically for you. We therefore ask that you notify us at least 48 hours in advance if you wish to cancel or reschedule your appointment.
Late cancellations and ‘no show’ appointments cost us precious time and money, therefore if we receive less than 48 hours notice of cancellation 50% of the treatment cost will be charged. Less than 24 hours or ‘no shows’ will be charged at the full cost of the treatment. Any future appointments will be cancelled until debt is paid.
For certain treatments and busy periods, we may ask you for a deposit to secure your booking. This deposit will be used as part payment towards your service and is fully refundable should you cancel within 48 hours for your appointment. If you fail to show up for your appointment, unfortunately you will lose your deposit and will be charged in accordance with our cancellation policy.